Service Guarantee
At Viaduct Imports, we strive to provide the best flooring product and customer service.
Thank you for choosing Viaduct Imports for the purchase of your SPC Hybrid Vinyl Plank and Laminate Flooring. This customer guarantee is a genuine commitment from us to you. As our valued client, we adhere to the following standards and practices.
We will continually strive to provide our customers with the best value for money in the marketplace with all our products.
You will know what is happening every step of the way. Your instructions will be carefully followed.
Our business standards and ethics will continually be at the highest level.
As soon as we receive final confirmation of your order, it will be processed and either made available for your collection or delivered to your nominated address, with all care and diligence.
We ensure this is achieved by putting customer needs ahead of our own.
Attention to detail is a priority. It is the little things that count.
We will stand 100% behind the factory warranties on all our products.
Yes, we are human and despite our best efforts, if something goes wrong, we will do everything possible to rectify.
When we say we will do something, we will do it. Commitment is everything.
We understand that our customers need to talk to us. Direct communication is encouraged. When you need us, we are here.
You, the customer are our most valuable business asset. We guarantee that your experience with our company will be a positive one.
The biggest compliment our customers can pay us, is to refer friends and family. This is what we are continually striving to achieve
Our Flooring Experts Are On Hand To Answer Your Enquiries
For any enquiries on our flooring products or services, please fill in the contact form or call us directly. One of our helpful, friendly team will be happy to assist you.